Operations

Guest Services Coordinator

Overview of Summit: 

The Summit team is composed of producers, community builders, engineers, writers, and operators all with a sharp eye for experiential design and human connection. At Summit, you’ll create and support a product that enables a global community of leaders to develop meaningful relationships around dynamic shared experiences. Each team member values each other’s success as much as their own – we value reciprocity, growth, and fun.

Role:

Guest Services Coordinator you'll be helping create a first-class experience for our community, including connecting with our attendees in various ways and working interactively with different internal teams. This is an opportunity to jump into a dynamic company at the ground level and see a direct impact in your work.

You will play a pivotal role in setting our flagship event up for success through implementing attendee relations strategies to successfully manage reservations, accounting and billing, as well as general FAQs. You will also assist in the architecture of the Guest Services program to best service our attendees onsite.

Responsibilities:

  • Attendee Communications

  • Deliver high touch customer service through answering all inbound attendee inquiries via Intercom and Dialpad

  • Adopt the Summit voice and tone in order to effectively convey our policies

  • Contribute ways to streamline our internal and customer facing processes and policies and better serve our community

Guest Services:

  • Master our internal systems in order to efficiently and effectively manage reservations including activating commuter passes, manual registrations, roommate requests, and maintain scrupulous data

  • Manage the execution of accounting and billing functions including activating discount codes, generating invoices and receipts, overseeing payment plans, and processing cancellations, refunds, and ticket transfers

  • Consult on the design of the overall Guest Services program onsite

  • Provide forward facing presence to resolve issues onsite

Lodging:

  • Act as the liaison between attendees and our hotel partners

  • Play a crucial role in preparing rooming lists

  • Execute bi-weekly Salesforce data scrubs

  • Ensure room counts in Salesforce match contracted inventory

Qualifications:

  • Event production experience

  • Client services, customer support, or other client-facing roles

  • A great communicator, who is warm, empathetic, conscientious, optimistic, adaptable, and who enjoys working in a team

  • Ability to anticipate needs and problem solve

  • Attention to detail


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